Description:

TEKsystems is looking for a PC Technician to support our government customer on site in Vicksburg, MS. This position requires an active secret clearance and one of the following certifications: CompTIA A+, CompTIA Network+, or CompTIA Security+.

Under general supervision, the candidate will provide second-tier support to end-users for PC, server, mainframe applications and hardware. The candidate will offer support with problems that the first-tier of help desk support is unable to resolve. The candidate may interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. The candidate may simulate or recreate user problems to resolve operating difficulties. The candidate will recommend systems modifications to reduce user problems. The candidate will maintain currency and high level of technical skill in field of expertise.

Responsibilities:

• Support responsibilities include software installation, and configurations.

• Performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages.

• Install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs.

• Troubleshoots printer, computer, and peripheral incidents, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.

Requirements:

• Active Secret Clearance

• CompTIA A+, CompTIA Network+ OR CompTIA Security+

• 1+ years of experience in PC/Desktop IT Support

• Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment

• Experience supporting Windows 7, Windows 10, and MS Office 2013.

• Experience using Remedy or a similar ticketing system.

• Strong analytical and follow through skills.

• Strong verbal and written communications skills.

• Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments.

• Ability to work well independently on defined tasks.

• Ability to work well as part of a team.

Skills:

Windows 10, Windows 7, Hardware, Desktop, Active directory, Imaging, Troubleshooting, Deployment, Desktop troubleshooting, Installation, Technical support, Office 365, Customer service

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.