Job Description

The Partner Transaction Center (PTC) is a centralized team within Global Partner Revenue Operations (GPRO). The PTC team is responsible for the operational excellence of systems and processes used by Oracle’s indirect channel representatives and partners globally. Oracle’s partners are valuable as they help resell software, cloud and hardware products to end customers and their differentiated services combined with Oracle’s technology help enable our customers to achieve their business goals.

The ideal candidate will have experience with managing partner relationships, implementing business and strategic functions, managing operations with multiple stakeholders, process optimization and work towards enhancing customer experience.

Desired skills and/or experience:

Interpersonal Effectiveness

• Exceptional communication (written and verbal) skill with the ability to work independently and as a team

• Manages conflict or other sensitive issues tactfully and effectively

• Actively collaborates with team members, understands the dynamics and supports flexibly

Results/Detail Oriented

• Strong organizational and problem solving skills with great attention to detail, including the capability to understand functional/technical specifications of the process

• Seeks opportunities to improve process and offer suitable solutions

• Constantly reviews performance with senior management to identify areas of development

Adaptability

• Able to pick up and assimilate relevant information quickly and easily

• Can think on their feet in rapidly changing environment and deliver ideal results.

• Ability to gather process guidelines and deliver tasks independently

Customer Centric

• Identify and prioritize partner needs and constraints.

• Focus on improving stakeholder experience by understanding their needs and executing pertinent results

• Adopts professional approach to partners, acts reliable and delivers results accordingly

Experience

• work experience in customer centric role

• Experience working in an operational role, especially managing third party relationships is a plus

Career Level - IC2

Responsibilities

We are looking for an exceptional, results-oriented individual who uniquely combines interpersonal skills to work cross-functionally within the organization.

• Responsible for understanding and executing the workflow, processes and business practices for partners

• Acts as a first point of contact for partners/channel representatives and liaison with external and internal stakeholders on a daily basis to support partner transactions

• Continually provide insights and look for opportunities to improve the process.

• Ability to identify and differentiate the key components of problem statement, generate a range of creative solutions, evaluate them and deliver the best outcome.

• Work closely with the senior management to report on all aspects and support the execution of new initiatives to drive growth.

• Must speak, read and write English and Spanish

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer