Job Requirements

Key Roles and Responsibilities :

• Leads and directs concurrent standard or complex projects and in the case of programme management, ensure the management of multiple related projects directed towards a common objective;

• Engages with stakeholders to deliver projects from original concept through final implementation;

• Ensures client satisfaction and manage escalations, acting as a single point of contact to the client;

• Ensures that the project/programme delivers an as-sold solution, remains within the baselined budget and is delivered on time whilst maintaining quality criteria and client satisfaction;

• Manages the delivery of the project/programme, including rigorous scope control and change management;

• Ensures client satisfaction and manage escalations, acting as a single point of contact to the client;

• Documentation and management of risks and issues;

• Ensures clear and concise communications to all stakeholders;

• Provides pre-sales support by working with sales teams to scope and cost a project or programme solution which includes the completion of a proposal. This may include Client presentations of our delivery approach as part of a tender process;

• Identifies opportunities and influences the sale by conducting a business conversation with the client positioning NTT Ltd consulting and technical services offerings;

• Coordinates activities of the project teams through task delegation, resource assignment and programme management.

Work Experience

Knowledge, Skills and Attributes :

• Strong project management skills, including the ability to plan, organize, and execute projects from initiation to completion;

• Ability to establish strong relationships with internal stakeholders and external clients;

• Excellent client-centricity skills and ability to work at client sites;

• Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately;

• Excellent written and verbal communication skills in English;

• Excellent team-building skills and ability to work in high-pressure environments;

• Ability to manage urgent and complex tasks simultaneously;

• Good business acumen and commercial skills;

• Collaborative, passionate, strong initiative, self-driven with a commitment to succeed;

• Decisive with good attention to detail ability;

• Ability to promote project services to both internal stakeholders and external clients;

• Competent in project change management;

• Familiarity with the industry, domain, or technology related to the client's project;

• Understands and works on complex issues where analysis of situation or data requires an in-depth evaluation of variable factors, solutions may need to be devised from limited information;

• Exercises judgment in selecting methods, evaluating, adapting of complex techniques and evaluation criteria for obtaining results;

• Experience with CAD drawing coordination and review preferred but not required;

• Experience with A/V installs and/or construction project management preferred but not required.

Academic Qualifications and Certifications :

• Advanced Project Management degree or equivalent with advanced related experience;

• Relevant project management certifications preferably PMP or Prince 2.

Required Experience :

• Advanced demonstrated project/programme management experience preferably in a multinational Professional Services environment;

• Advanced client engagement experience;

• Advanced demonstrated understanding of the project/programme life cycle;

• Advanced demonstrated competency in project/programme change management;

• Advanced proven experience managing expectations when balancing alternatives against business and financial constraints;

• Experience with sub-contractor management strongly preferred.