What’s the Job?

As Guest Experience Manager, you’ll be supporting the department in all required areas, including handling VIP reservations, guiding guests and being a Kimpton ambassador.

You’ll report to the Front Office Manager Manager.

Your day-to-day

Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and returning guests.

Accommodating general and unique requests.

Analysing customer feedback and reviews to continuously improve overall rating, scores and metrics.

Provide information on hotel services and facilities.

Answer phones in a prompt and courteous manner.

Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.

Perform other duties as assigned including guest room tours, concierge services, special guest requests and needs, etc.

What we need from you

Bachelor’s degree in hospitality or related field.

2+ years’ experience working in Front Office/Guest Relations department.

Must be fluent in local language, English and German, additional languages will be highly valuable.

Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.

Opera PMS knowledge will be valuable.

What to expect from us

Opening experience!

Competitive salary.

Discounted international room rates.

Employee recognition programmes.

Training programmes and access to IHG’s training tool.

Meals whilst on duty.

Uniform and laundry service.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.