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Job Description Summary:

As a Senior Systems Engineer at Rocket Software, you are part of a global, fast-paced IT organization with a primary mission to provide world class service to software development labs and internal departments ensuring our employees have are able to perform at the highest level. You will be responsible for the design, implementation, maintenance, and monitoring of complex systems in your area of expertise. As a technical leader in several infrastructure domains, you will work on a team interacting with development labs to design complex infrastructure and deliver the project on time and on budget. You will identify, analyze, and resolve system issues and report on deficiencies in configuration, process, and documentation as well as develop and recommend corrective actions. You will collaborate with senior members of the team to influence and make suggestions that aid in the designing of technical solutions. At times you will be called on to mentor junior team members. You will be considered an SME in multiple technical domains.

Essential Duties and Responsibilities :

• Engineer, configure, and assist in the architecting of moderately complex technical solutions for applications/systems implementations and upgrades based on specific business requirements.

• At times perform day-to-day system administration and tasks for assigned systems. Wors with both internal and external customers and vendors to resolves technical system problems in a timely manner with a primary focus on moderately complex problems.

• Support development labs and other critical infrastructure which support Rocket Software business units.

• Level 3 and Level 4 expertise in Microsoft Windows OS, products, M365, and supporting products.

• Considered an SME in three or more Infrastructure system domains.

• Support junior team members as required.

• Work with other IT staff members to automate management tasks, streamline processes and perform standard administration functions as needed

Required Qualifications:

• 8+ years of experience supporting environments of 2500+ systems in a multiple data center design.

• Ability to troubleshoot incidents and conduct system analysis with minimal direction.

• Solid understanding of networking concepts and configuration including the OSI model, TCP/IP.

• Ability and motivation to learn new technologies quickly and with minimal support and guidance.

• Outstanding written and verbal communication skills; desire and ability to document configurations in support of a larger team.

• Good interpersonal skills with a strong focus on listening and questioning to derive the best solutions.

• Strong project management skills and attention to details with a customer focus is critical.

• Expert knowledge of systems management in a complex environment.

• Support for data center migrations for merger and acquisition activities.

• Ability to conduct system analysis and development with limited support from management staff.

• Ability and motivation to learn new technologies quickly and with minimal support and guidance.

• Ability to present ideas and solutions to challenging issues; then lead and implement those ideas.

• Effective written and verbal communication skills.

• Desire and ability to document configurations in support of a larger team.

• Ability to present ideas and concepts in a team environment that values data-driven decisions.

Education:

• BSc/BA in Computer Science, Engineering, or related experience

Travel Requirements:

<10%

Information Security:

Information security is everyone’s responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.

Diversity, Inclusion & Equity:

At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.

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Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Thousands of companies around the world depend on Rocket to solve their most challenging business problems by helping them run their critical infrastructure, business processes, and data, as well as extending the value of these assets to take advantage of cloud and mobile computing, advanced analytics, and other future innovations. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands interact with every day. At Rocket, software has always been about people—not just ones and zeroes. We’re people solving problems for other people, and we strive to treat our customers, partners, and fellow Rocketeers with humanity. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts with 31 offices around the world.