Our guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for a new Assistant Front Office Manager for Kimpton Tsim Sha Tsui Hong Kong to assist Front Office Manager to take ownership of delivering exceptional first impressions – managing everything from registration and reservations to porter and concierge services.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Bringing our Kimpton Brand Values into Life

• Delivering a bespoke staying experience based on Kimpton Guest Journey as unique individuals

• Recognizing and rewarding IHG One Reward Members for their loyalty

• Maintaining a high level of customer service and ensure guest satisfaction

• Inspiring and managing a team of front office employees across several specialisms

• Managing day-to-day staffing requirements, planning and assigning work and establishing performance and development goals for the team

• Training and monitoring all service levels provided by employees to guests and other fellow employees

• Connecting with the community for building a distinct Kimpton identity

• Ensuring all employees follow IHG policy and procedures

• Supervising all duties performed by the team

• Addressing guest complaints and resolving issues efficiently

• Communicating a clear and consistent message in driving guest satisfaction and desired financial results by conducting meetings

• Reporting to Front Office Manager and performing any other job-related duties as assigned

What we need from you

• A minimum of 6 years in hotel front office / guest service experience, with at least 2 years at managerial role

• A bachelor’s degree in hospitality management, business administration, or equivalent

• Proactive, agile, creative, charming and joyful

• Strong service mindset, interpersonal and communication skills

• Excellent leadership, training and coaching skills

• Multi-tasking abilities and attention to details

• Flexible schedule, able to work evenings, weekends, and holidays when needed

• Experience using Opera, Microsoft Office Suite, Quore, JDS

• Proficiency in both English and Chinese (Cantonese and Mandarin) is a must, speaking and writing; speak any other languages is an advantage

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.