As a Housekeeping attendant, you will carry out allocated cleaning duties, achieving established standards of cleanliness and presentation to meet hotel service standards and guest's expectations. You will be responsible for room areas, public areas and back of house areas.

Responsibilities:

· Allocated rooms.

· Prepare guests rooms for turndown service and ensure service standards are followed.

· Replenishing supplies and guest amenities.

· Offer professional, friendly, and engaging service.

· Assist with regular equipment stocktaking.

· Assist guests with any requests for information or service they require.

· Ensure high standards of property presentation, hygiene and cleanliness.

· Assist with the provision and removal of rollaway beds and cots.

· Maintaining the cleanliness of the public area, including F&B outlets, lobby area.

· Assisting the Night Manager in ensuring the safety and security of the hotel guest and their property whilst staying at the hotel.

The duties and responsibilities described in this job description are not a comprehensive list, and as such additional tasks may be assigned to the employee from time to time.

Requirements

· Previous experience in a similar role, preferably including 5-star experience.

· Ability to communicate and understand English and any other language ability will be an advantage .

· Understanding of the needs and expectations of all guests and ability to provide highest standard of guest services.

· A professional and friendly can-do attitude, with fantastic interpersonal skills to easily build connection with both guests and colleagues.

· Reliable and punctual with a high attention to detail and willingness to go the extra mile, ability to work well with limited supervision.

· Flexibility to work varying shifts (day/night) including weekends and public holidays.

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

·True Attitude:

being caring, wanting to make a positive difference, and building genuine connections with guests

· True Confidence:

having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

· True Listening:

focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

·True Responsiveness:

is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.