DEPUTY DIRECTOR OF CUSTOMER SERVICE - CLIENT LEADER - REQ 2546627

Lima, Perú

Are you looking to broaden your professional experience? Would you like to join a dynamic and inclusive team? This opportunity is waiting for you!

This is a hybrid position with the flexibility to work both virtually and from our Lima, Peru office.

Aon is in the business of better decisions

At Aon, we craft decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like?

The Client Leader is accountable for leading Aon’s relationship for its most strategic clients across solution lines. Primary objectives of this role are to deliver retention and accelerated growth, bringing together and leading, through inclusion and trust, a client team of Aon colleagues to deliver one firm to Aon’s clients, and accessing and investing regular time with the most senior decision-makers, as well as all partners, at our clients to gain an in-depth knowledge of their business priorities

• Drives business results for clients, meeting new, retention, and rollover metrics by client across solution lines.

• Builds, continuously updates, and aligns resources to complete Client Value Creation Model. Delivers our Global Standards detailed, including bringing all key stakeholders at Aon and the Client together for deep strategy and execution of our commitments and plans. This requires a regular commitment around presence with all stakeholders in the client’s organization and updated Relationship mapping that is shared with client teams.

• Influences all levels of Aon to deliver the appropriate internal resources and ensure excellent service from client delivery and shares strategy and planning with the Aon team through regular check ins, and Client Planning sessions.

• Aon IQ – through formal training and knowledge sharing in addition to participation in Client Planning across geographies and solution lines, maintains solid understanding of all Aon services and ensures that the client understands the full value delivered. Hold Risk, Health, Talent and Retirement badges.

• Role models partnership, collaboration, integrity, reserve and respect to deliver the best of our firm to our clients.

• Celebrates successes and growth of our collective team to recognize the contributions and to elevate the engagement of its members.

• Communicates optimally and gives/receives feedback to continually elevate the success of the team.

  Skills and experience that will lead to success

• Industry IQ: deep knowledge and experience of client industry and ability to access Aon resources for content and solution delivery by industry; proven understanding of the themes, trends and issues by industry plus an ability to match those trends and themes to relevant Aon solutions and resources

• Relationship capital: Builds and maintains deep client relationships at the executive level across multiple buying centers, and uses that capital to understand objectives, influence client thinking, and create results

• Strategy alignment: Fully understands the client market environment and the strategic positioning of the client; able to connect client strategy to all Aon capabilities

• Consulting skills: Identifies client needs and clearly articulates the problem to be solved; recognizes challenges and barriers to solving them and assembles internal resources to achieve the desired client outcome

• Financial acumen: Builds solid understanding of the client’s financials and strategy and is adept in discussing this with the client and internal teams

• Effective communication: Listens and communicates with a client-centric, strategic focus and adapts to communication style of the client; clearly articulates client needs and action items internally; builds consensus within Aon and client organization

• Team management: Strong influencing skills; ensures progress for all client projects and creates alignment of internal teams on related workstreams. Well versed in RFP Finalist Prep, Articulating Value and Client Discovery Facilitation and actively participates and facilitates sessions leading to better business outcomes

• 15 years industry, consulting, proven experience with sophisticated, global client management

  How we support our colleagues

  In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

  Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

  Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

  Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

  We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

  #li-nd1 2546627

  DEPUTY DIRECTOR OF CUSTOMER SERVICE - CLIENT LEADER - REQ 2546627

  Lima, Perú

  Are you looking to broaden your professional experience? Would you like to join a dynamic and inclusive team? This opportunity is waiting for you!

  This is a hybrid position with the flexibility to work both virtually and from our Lima, Peru office.

  Aon is in the business of better decisions

  At Aon, we craft decisions for the better to protect and enrich the lives of people around the world.

  As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

  What the day will look like?

  The Client Leader is accountable for leading Aon’s relationship for its most strategic clients across solution lines. Primary objectives of this role are to deliver retention and accelerated growth, bringing together and leading, through inclusion and trust, a client team of Aon colleagues to deliver one firm to Aon’s clients, and accessing and investing regular time with the most senior decision-makers, as well as all partners, at our clients to gain an in-depth knowledge of their business priorities

• Drives business results for clients, meeting new, retention, and rollover metrics by client across solution lines.

• Builds, continuously updates, and aligns resources to complete Client Value Creation Model. Delivers our Global Standards detailed, including bringing all key stakeholders at Aon and the Client together for deep strategy and execution of our commitments and plans. This requires a regular commitment around presence with all stakeholders in the client’s organization and updated Relationship mapping that is shared with client teams.

• Influences all levels of Aon to deliver the appropriate internal resources and ensure excellent service from client delivery and shares strategy and planning with the Aon team through regular check ins, and Client Planning sessions.

• Aon IQ – through formal training and knowledge sharing in addition to participation in Client Planning across geographies and solution lines, maintains solid understanding of all Aon services and ensures that the client understands the full value delivered. Hold Risk, Health, Talent and Retirement badges.

• Role models partnership, collaboration, integrity, reserve and respect to deliver the best of our firm to our clients.

• Celebrates successes and growth of our collective team to recognize the contributions and to elevate the engagement of its members.

• Communicates optimally and gives/receives feedback to continually elevate the success of the team.

  Skills and experience that will lead to success

• Industry IQ: deep knowledge and experience of client industry and ability to access Aon resources for content and solution delivery by industry; proven understanding of the themes, trends and issues by industry plus an ability to match those trends and themes to relevant Aon solutions and resources

• Relationship capital: Builds and maintains deep client relationships at the executive level across multiple buying centers, and uses that capital to understand objectives, influence client thinking, and create results

• Strategy alignment: Fully understands the client market environment and the strategic positioning of the client; able to connect client strategy to all Aon capabilities

• Consulting skills: Identifies client needs and clearly articulates the problem to be solved; recognizes challenges and barriers to solving them and assembles internal resources to achieve the desired client outcome

• Financial acumen: Builds solid understanding of the client’s financials and strategy and is adept in discussing this with the client and internal teams

• Effective communication: Listens and communicates with a client-centric, strategic focus and adapts to communication style of the client; clearly articulates client needs and action items internally; builds consensus within Aon and client organization

• Team management: Strong influencing skills; ensures progress for all client projects and creates alignment of internal teams on related workstreams. Well versed in RFP Finalist Prep, Articulating Value and Client Discovery Facilitation and actively participates and facilitates sessions leading to better business outcomes

• 15 years industry, consulting, proven experience with sophisticated, global client management

  How we support our colleagues

  In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

  Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

  Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

  Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

  We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

  #li-nd1