Description

WORK-FROM-HOME UPON TRAININGThe Care Center Agent acts as the first point of contact for patients to meet their needs for information, support, and assistance byphone. The Care Center Agent is responsible for scheduling office appointments utilizing exceptional customer service skills to gain anunderstanding of the patient’s needs. Responsible to obtain accurate demographic information and verify proper insurance information.Additional responsibilities may include data reporting and obtaining referrals and authorizations.EducationMinimum: High School Diploma or equivalentPreferred: Medical TerminologyRegistration/Certification/Licensure:N/AExperience:Minimum: Proven basic computer skills and ability to type 35 words per minute.Preferred: One year experience in a switchboard, medical practice, or call center.Other Requirements:N/AStatus:Non-Exempt

Physical Requirements:The following frequency definitions apply to all Physical Requirements unless otherwise noted: Occasional : (0-1/3 of day , 0 - 2.5 hrs/day, 1 - 4 reps/hr) Frequent : (1/3 -2/3 of day , 2.5 - 5.5 hrs/day, 5 -24 reps/hr) Constant : (> 2/3rd of day , > 5.5 hrs/day, > 24 reps/hr) NOTE: An asterisk () indicates that the item is an essential function. Non-Material Handling Standing - Remaining on one's feet in an upright position remaining stationary - N/AWalking - Remaining upright on one's feet, and moving about - OCCASIONALSitting - Body remains in a seated position - CONSTANTStooping - To bend the body downward and forward by bending the spine at the waist - N/ABending - To flex the upper body forward - N/ATwisting* - To rotate the upper body forward - OCCASIONALClimbing - To move the body in any direction on equipment or structures that do not include stairs or ladders - N/ALadders - To ascend and descend ladders - N/AStairs - To ascend and descend stairs - N/AKneeling - To move the body downwards and come to rest on both hands and both knees - N/ASquatting - To move the body downwards by bending both knees - N/ACrouching - To bend the body forward and downward by bending the spine and the legs - N/ACrawling - To move the body forward or backwards on hands and knees - N/AReaching Horizontal* - To extend the arms and hands outward, remaining under shoulder height - CONSTANTReaching Overhead - To extend the arms and hands up and out over shoulder height - OCCASIONALGrasping* - Using functional gripping of the hand to handle an object - CONSTANTFinger Manipulation* - To manipulate objects with the use of fingers - CONSTANTSeeing* - Using visual feedback to accomplish a task or activity - CONSTANTHearing* - Using sound feedback to accomplish a task or activity - CONSTANTRepetitive Upper Extremity Use* - Using the arms and/or hands continuously or more than 2/3 of the total time - CONSTANTRepetitive Lower Extremity Use - Using the legs and/or feet continuously or more than 2/3 of the total time - N/A Material Handling Pushing - To exert a force upon an object in order to move it in a certain direction Pushing refers to moving an object away from theperson - N/APulling - To exert a force upon an object in order to move it in a certain direction Pulling refers to moving an object towards the person- N/ALift - Floor to Waist - N/ALift - Waist to shoulder - N/ALift - Shoulder to overhead - N/ACarrying - To transport an object or article using the arms or hands (> 10 feet) - N/A Environmental Factors Working alone - OCCASIONALWorking in cramped quarters - N/AConstant interruptions - FREQUENTWorking with hands in water - N/AUse of power tools - N/AWorking on ladders/scaffolding - N/AExposure to vibration - N/AExposure to dust - N/AExposure to noise (constant) - N/AExposure to electrical energy (outlets, etc) - N/AExposure to temperature changes (heat, cold, humidity), that require special clothing - N/AExposure to slippery walking surfaces - N/AExposure to solvents, grease, oils - CONSTANTExposure to radiant energy, ie computer terminal (more than 4 hours per shift)* - CONSTANTWorking with bloodborne pathogens - N/A Cardiovascular Energy Requirements - Physical Demand Physical Demand Met Level Examples of similar activity intensitySedentary to Light 0 - 3.5 Light house cleaning, washing dishes, serving food, food shopping, sitting, standing, computer work.Medium 3.6 -6.3 House work (mopping, scrubbing), health club exercising, treadmill work, stretching, yoga, walk/run-play with children, aerobic class, dancing, carrying bucket/wood, auto body repair, shoveling snow, golf (carrying clubs).Heavy to Very Heavy > 6.4 Calisthenics (push up, pull up, sit up, vigorous effort), carrying groceries upstairs, shoveling coal, bailing hay, fire fighting, sawing by hand, splitting wood.As relates to this position:Sedentary to Light* - CONSTANTMedium - N/AHeavy to Very Heavy - N/A