Job Information
AON Northeast Region Health Solutions Client Delivery Leader in United States
Northeast Region Health Solutions Client Delivery Leader
This is a hybrid role with the flexibility to work both virtually and from one of our Northeast Aon offices.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
Identifying national objectives, building efficiency, leading, mentoring and developing colleagues are some of our most meaningful responsibilities as leaders. Our Regional Client Delivery Leaders are responsible for the overall performance of Client Delivery colleagues in their region, demonstrating through the Local Client Delivery Leaders (LCDL) to ensure ongoing development and consistency in both internal resource management and external delivery of our solutions. This is a wide-ranging role including Operational focus in integrating new technology to improve efficiency, Leadership skills in gaining support and trust of colleagues to work differently, and people skills in recruiting, managing, mentoring, and guiding colleagues in the Region.
Collaborate with Regional Practice Leaders (RPL) to understand organizational priorities, leading change management and implementing efficiency initiatives within the nation and local markets in the region.
Learn the business and key drivers while partnering with other stakeholders. Continually seek to understand how each functional role contributes to the success of the business.
Partner with Local Practice Leaders (LPL) to understand business objectives and key drivers in their market, support the culture and keep one another informed of activities or changes impacting the market. Lead through LCDL in staffing support and understand prospect and pipeline activity.
Work in step with Operations to support business initiatives around compliance and revenue recognition protocols, responsible for ensuring local markets are compliant.
Partner with HR to lead requisitions and replacement hiring in the region, colleague retention, colleague performance concerns, and overall performance guidelines.
Work with talent acquisition on regional needs including candidate identification, interview assessments and compensation packages.
Coordinate development and delivery of targeted training nationally and regionally to ensure colleagues are well supported and prepared to excel in their roles.
Supervise capacity and workflow of staff to deliver on expectations for client deliverables to determine if staffing cannot be accomplished locally and regional or national resources are needed.
Support managers and colleagues across the region in working through client issues, addressing colleague interactions, and providing individual mentors or training.
Works with LCDL on succession planning for key clients, sales pipeline, performance management, and recruiting.
Provide mentorship and support to LCDLs in crafting overall processes and training for the local Client Delivery team to promote consistent client delivery and colleague development across all market segments.
Ownership of National and Regional Client Delivery initiatives and meetings to support ongoing projects and workstreams focused on efficiency, development, and engagement. Recommend changes to processes and procedures as needed.
Responsible for supervising Client Delivery colleague capacity within the region. Partner with LCDL and LPL to plan for resource needs. Deploy colleagues in the most effective manner to meet assigned local and regional business goals, improved account recoverability. and enhanced professional growth.
Partner with regional and local AE Leaders, Sales leaders, and LPLs to help set priorities and identify revenue opportunities, ensure team is up to date on Aon United knowledge, train colleagues on finalist meeting presence and staff opportunities.
Maintain education regarding market conditions, compliance regulations, etc. in collaboration with U.S. Broking team and H&B Legal team.
Actively participate in Aon’s Diversity, Equity & Inclusion and community initiatives.
How this opportunity is different
You will have a more direct approach with colleagues in each market in your region. Regional Client Delivery Leaders serve as leaders for colleagues and a partner to Regional Practice Leaders (RPL) and Local Practice Leaders (LPL) to deliver consistency in business results.
Skills and experience that will lead to success
Ten plus years of health and benefit operations experience in a consulting environment.
Demonstrated understanding of the benefits industry and local markets for managed health care products.
Seven plus years of people management experience with an emphasis on guiding colleagues to success.
Leadership understanding of business priorities and ability to explain and support initiatives to all level of colleagues.
Critical thinking and analytical problem solver able to understand qualitative and quantitative metrics to identify root causes and help influence decisions at the strategic and tactical level.
Strong interpersonal, public presentation, and persuasion skills.
Proven ability to interpret and communicate laws and regulations related to health care.
Relevant state Accident and Health Insurance license(s) required within 90 days of hire date.
Education: Bachelor’s degree in relevant field or equivalent years of industry experience.
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com
For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
The salary range for this position (intended for U.S. applicants) is $150,000 to $235,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location.
This position is eligible to participate in one of Aon’s annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.
Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.
#LI-LC1
#LI-HYBRID
2024-78545 Northeast Region Health Solutions Client Delivery Leader
This is a hybrid role with the flexibility to work both virtually and from one of our Northeast Aon offices.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
Identifying national objectives, building efficiency, leading, mentoring and developing colleagues are some of our most meaningful responsibilities as leaders. Our Regional Client Delivery Leaders are responsible for the overall performance of Client Delivery colleagues in their region, demonstrating through the Local Client Delivery Leaders (LCDL) to ensure ongoing development and consistency in both internal resource management and external delivery of our solutions. This is a wide-ranging role including Operational focus in integrating new technology to improve efficiency, Leadership skills in gaining support and trust of colleagues to work differently, and people skills in recruiting, managing, mentoring, and guiding colleagues in the Region.
Collaborate with Regional Practice Leaders (RPL) to understand organizational priorities, leading change management and implementing efficiency initiatives within the nation and local markets in the region.
Learn the business and key drivers while partnering with other stakeholders. Continually seek to understand how each functional role contributes to the success of the business.
Partner with Local Practice Leaders (LPL) to understand business objectives and key drivers in their market, support the culture and keep one another informed of activities or changes impacting the market. Lead through LCDL in staffing support and understand prospect and pipeline activity.
Work in step with Operations to support business initiatives around compliance and revenue recognition protocols, responsible for ensuring local markets are compliant.
Partner with HR to lead requisitions and replacement hiring in the region, colleague retention, colleague performance concerns, and overall performance guidelines.
Work with talent acquisition on regional needs including candidate identification, interview assessments and compensation packages.
Coordinate development and delivery of targeted training nationally and regionally to ensure colleagues are well supported and prepared to excel in their roles.
Supervise capacity and workflow of staff to deliver on expectations for client deliverables to determine if staffing cannot be accomplished locally and regional or national resources are needed.
Support managers and colleagues across the region in working through client issues, addressing colleague interactions, and providing individual mentors or training.
Works with LCDL on succession planning for key clients, sales pipeline, performance management, and recruiting.
Provide mentorship and support to LCDLs in crafting overall processes and training for the local Client Delivery team to promote consistent client delivery and colleague development across all market segments.
Ownership of National and Regional Client Delivery initiatives and meetings to support ongoing projects and workstreams focused on efficiency, development, and engagement. Recommend changes to processes and procedures as needed.
Responsible for supervising Client Delivery colleague capacity within the region. Partner with LCDL and LPL to plan for resource needs. Deploy colleagues in the most effective manner to meet assigned local and regional business goals, improved account recoverability. and enhanced professional growth.
Partner with regional and local AE Leaders, Sales leaders, and LPLs to help set priorities and identify revenue opportunities, ensure team is up to date on Aon United knowledge, train colleagues on finalist meeting presence and staff opportunities.
Maintain education regarding market conditions, compliance regulations, etc. in collaboration with U.S. Broking team and H&B Legal team.
Actively participate in Aon’s Diversity, Equity & Inclusion and community initiatives.
How this opportunity is different
You will have a more direct approach with colleagues in each market in your region. Regional Client Delivery Leaders serve as leaders for colleagues and a partner to Regional Practice Leaders (RPL) and Local Practice Leaders (LPL) to deliver consistency in business results.
Skills and experience that will lead to success
Ten plus years of health and benefit operations experience in a consulting environment.
Demonstrated understanding of the benefits industry and local markets for managed health care products.
Seven plus years of people management experience with an emphasis on guiding colleagues to success.
Leadership understanding of business priorities and ability to explain and support initiatives to all level of colleagues.
Critical thinking and analytical problem solver able to understand qualitative and quantitative metrics to identify root causes and help influence decisions at the strategic and tactical level.
Strong interpersonal, public presentation, and persuasion skills.
Proven ability to interpret and communicate laws and regulations related to health care.
Relevant state Accident and Health Insurance license(s) required within 90 days of hire date.
Education: Bachelor’s degree in relevant field or equivalent years of industry experience.
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com
For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
The salary range for this position (intended for U.S. applicants) is $150,000 to $235,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location.
This position is eligible to participate in one of Aon’s annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.
Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.
#LI-LC1
#LI-HYBRID