DMV Program Coordinator I – MVP

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DMV Program Coordinator I – MVP

Salary

$37,782.00 - $66,120.00 Annually

Location

Wake County, NC

Job Type

Permanent Full-Time

Job Number

25-03655

Department

Dept of Transportation

Division

Division of Motor Vehicles

Opening Date

03/19/2025

Closing Date

4/2/2025 11:59 PM Eastern

Job Class Title

Program Coordinator I Trainee

Position Number

60031407

Section

Division of Motor Vehicles – MVP Program

Salary Grade

NC08

• Description

• Benefits

• Questions

Description of Work

This is a repost. Previous applicants must reapply to be considered.

This position with NCDOT offers full State Benefits, competitive salaries and many career development opportunities.

The Motor Vehicles Professionals (MVP) Program is a starting point for an exciting career at the North Carolina Department of Transportation (NCDOT) at the Division of Motor Vehicles (NCDMV). It is an opportunity for recent graduateswho have both a passion for transportation, public service, and the leadership potential to grow to a fascinating professional role at NCDMV. It is a unique opportunity to be a part of an important mission and gain exposure to various exciting initiatives, operations, management and leadership at NCDOT/DMV.

Through this 18-month full-time, paid program, you will gain exposure to a variety of opportunities in the various fields of discipline and work within NCDMV. As you progress through this structured program, you will have the opportunity to gain experience in the various units that comprise the scope of the DMV which include Business Services, Commissioner’s Office, Customer Compliance, Driver Services, Training and Development, Safety and Vehicle Services. The program is designed for highly motivated individuals skilled in areas relevant to NCDMV’s operations including administrative, business, legislative and public relations.

ThisMVP Program Coordinator I Traineewill be assigned to theVehicle ServicesDirector’s office. This section within the division oversees and manages multiple and varied, critical and complex statewide programs. This position will serve as support to upper management positions within Vehicle Services. You will be trained to assist with License Plate Agency (LPA) oversight and review Online Dealer contracts for processing. In addition, training will include learning to inspect documents, process and issue title and registration documents and cash handling procedures. You will also be guided in observing North Carolina General Statutes, Federal and State guidelines as well as Division policy and procedures as it relates to this section.Position primarily based in Rocky Mount, NC (Nash County) with required travel outside of Nash County.

As an entry level professional at the NCDOT/DMV, MVP Program Coordinators are offered a starting salary of $37,782 and are eligible to receive salary adjustments with satisfactory work evaluations. Upon completion of the program, MVP Program Coordinators may be eligible to transfer into a Program Coordinator I position at $50,438.

To be selected for this program, you will need to demonstrate a commitment to public service, analytical thinking, teamwork, proven academic success, and leadership potential. We value diversity in our workplace and encourage all qualified individuals, with diverse professional, academic, and cultural backgrounds to apply.

Knowledge, Skills and Abilities / Competencies

The following are the minimum requirements to be eligible for the NC DMV MVP Program Coordinator I Trainee in Vehicle Services:

• Experience with customer service by phone and/or in person with diverse clientele.

• Experience analyzing, interpreting, and/or evaluating information or data.

• Experience researching and resolving problems to make independent decisions as needed.

• Experience interpreting and explaining policy and procedures, rules, regulation, and/or laws using excellent communication skills.

• Experience in recording, compiling, summarizing & analyzing data and developing/updating reports using MS office products and/or Mainframe databases.

Minimum Education and Experience Requirements

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for detail.

Bachelor’s degree from an appropriately accredited Institution; or an equivalent combination of training and experience.

Supplemental and Contact Information

Heather McDougall

919-615-7233

DMV MVP Program Interest Form (https://forms.office.com/g/U6wVxp06D5)

How to apply

Apply using the online application:Applicants must provide an unofficial copy of most current college transcript. The State is permitted to hire only properly identified U.S. citizens.

Apply online: https://www.governmentjobs.com/careers/northcarolina

Search forDMV MVP – Program Coordinator I – Trainee (Vehicle Services) .

It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application. NCDOT will not accept “See Attached” or “See Resume” in lieu of education and work experience completed on the application. If multiple applications are submitted to an individual posting, only the most recent application received prior to the posting date will be accepted.

NOTE: For temporary, contract or other supplemental staffing appointments: There are no paid leave, retirement or other benefits associated with these appointment types.

For permanent and time-limited appointments:

Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.

01

I understand in order to be qualified for this position, the description of my work experience must clearly reflect the required education and experience as well as the posted knowledge, skills, and abilities for this position. I have included all of this information within my application. (If you haven't completed the application requirements, please return to your application to finish it before submitting your application.)

• Yes

• No

  02

  The starting salary for this trainee position is $37,782. Will you accept this salary if you are offered the position – (it is non-negotiable)?

• Yes

• No

  03

  Which of the following best describes your level of experience in customer service by phone and/or in person with diverse clientele?

• None

• Less than 1 Year

• 1-2 Years

• 2-3 Years

• 3 or More Years

  04

  Explain where you received your customer service experience and give an example of a time you handled a difficult customer situation.

  05

  Which of the following best describes your level of experience analyzing, interpreting, and/or evaluating information or data?

• None

• Less than 1 Year

• 1-2 Years

• 2-3 Years

• 3 or More Years

  06

  Describe your approach to analyzing, interpreting, and/or evaluating information or data and in what job(s) you have used this skill.

  07

  Which of the following best describes your level of experience in researching and resolving problems to make independent decisions as needed?

• None

• Less than 1 Year

• 1-2 Years

• 2-3 Years

• 3 or More Years

  08

  Describe a time when you needed to make an independent decision to resolve a problem.

  09

  Which of the following best describes your level of experience in interpreting and explaining policy and procedures, rules, regulation, and/or laws using excellent communication skills?

• None

• Less than 1 Year

• 1-2 Years

• 2-3 Years

• 3 or More Years

  10

  Please explain from your experience, a time that required you to utilize excellent communication skills when explaining rules, regulations or laws.

  11

  Which of the following best describes your level of experience in developing/updating reports using MS office products?

• None

• Less than 1 Year

• 1-2 Years

• 2-3 Years

• 3 or More Years

  12

  Please explain where you received your experience with MS Office products and list those you are most familiar with using, indicating whether you are a beginner, intermediate or expert user of the MS Office applications.

  13

  Please explain where you received your experience with mainframe databases and list those you are most familiar with using, indicating whether you are a beginner, intermediate or expert user of those programs.

  14

  Please describe in detail why you are interested in this position and how you feel a trainee position will benefit your career path. Please address how you meet the requirements of analytical thinking, proven academic success, strong written/oral communication skills, and leadership potential.

  Required Question

Employer

State of North Carolina

Website

http://www.ncdot.gov/

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