We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Job Description

The Canada Operations Line 1B Risk and Controls team partners with various Operations business/product lines such as Group Benefits, Insurance, Call Centres, to promote risk awareness and management of day-to-day risk reduction activities. This team is seeking a hardworking , organized, and analytical individual as the Operational Risk & Control Senior Specialist who will support Canada Operations in execution of the core components of its Operational Risk Management Framework.

This is an individual contributor role which requires successful collaboration with team members in Canada as well as with business and functional areas subject matter experts and other stakeholders including ORM, Legal, Finance, HR, IT and Compliance. 

The successful candidate will have an in-depth background and expertise Operations functions, in addition to significant experience with internal controls and /or the management of operational risks. A keen ability to establish relationships with the impacted stakeholders. Strong analytical skills and the ability to think creatively offering multiple options for solutions.

Responsibilities:

• Assist with the establishment and completion of risk control assessmentsof operational business lines.

• Evaluate and recommend new controls where gaps have been identified.

• Perform periodical test of controls in accordance with the defined testing plan, report findings to management, propose remediation plans and support the implementation with the Operational Team.

• Research and investigate independently new issues and innovations to maintain currency of technical expertise.

• Collect, review and manage internal risk incidents/ loss events, ensure they are logged in timely and that corrective actions plans (CAPs) are developed and implemented within the given deadlines.

• Support Business Units with remediation of Corrective Action Plans including proactive monitoring of CAP status, evidence gathering, ensuring solution implemented remediates root cause of gap, facilitating CAP closure discussions with Line 2 and Line 3 and timely closure of CAP.

• Work with theOperational Leaders to review and respond to audit findings and recommendations, and ensure audit points are closed within the expected timeframes.

• Oversee the implementation of internal control process improvements based on audit points

• Identify problems, propose solutions by improving current processes and control environment to drive efficiencies.

• Collaborate with key partners such as Operational Leaders, Operations Risk Management teams and Internal/External auditors

Qualifications and Skills:

• 3+ years of internal/external audit or equivalent business experience

• CPA candidate or in progress an asset

• Knowledge of audit methodologies, control frameworks and risk management practices

• Knowledge of the Asset Management industry (mutual funds, segregated funds, etc.)

• Knowledge in Data Analytics considered as an asset

• Experience working in a client-facing, matrix, project-based organization is preferred; typically gained through prior audit, advisory, consulting, or public accounting experience in a “Big Four” or other professional services firm, or other large organizations.

• Ability to quickly understand business processes and their risk implications, analyze complex situations, reach appropriate conclusions, and make valuable and practical recommendations

• Ability to communicate clearly and concisely to effectively deliver key messages verbally and in writing, and to listen and consider various perspectives

• Results oriented with a focus on quality, delivering value, and strong attention to detail

• Ability to balance priorities and meet deadlines

• Strong analytical,problem-solvingand critical thinking skills

• Good organizational and planning skills

#LI-hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

Waterloo, Ontario

Salary range is expected to be between

$67,275.00 CAD - $112,125.00 CAD

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.