A bit about us

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!

Job Description

The Sales Support Associate will be responsible for providing general office support that includes a variety of clerical activities. These activities include data entry, answering incoming calls, and mailroom assistance as needed. This individual will work as a team to accomplish goals and maintain good relationships with all internal and external customers, while providing incredible hospitality to all. The successful candidate will have excellent written and verbal communication skills, strong organizational skills, and the ability to multitask in a fast-paced environment. If you are a motivated self-starter with a positive attitude, then we want you on our team!

Responsibilities:

• Answer the main phone line in a timely manner and direct calls to the correct parties.

• Provides callers with information such as company address, directions to the company location, company website and other related information.

• Internal support and communication across departments

• Must demonstrate positive energy and the ability to energize those around you.

• Delivers prompt service through phone and email

• Able to multitask in a result orientated environment

• Effective decision maker and when necessary able to make difficult decisions

• Continuous improvements within department.

• Contributes to team effort by accomplishing related results as needed.

• Detailed data entry skills to assist with orders and billings.

• Other duties as assigned.

Requirements:

• Ability to work about 40 hours a week – on site

• High School diploma

• Prior customer service experience

• Excellent oral and written communication skills.

• Microsoft Office proficiency- Excel, Word, Outlook

• Professionalism, attention to detail and customer focused.

• Ability to communicate effectively, act with a sense of urgency and raise red flags when needed.

• Positive and outgoing attitude, great presence, and an ability to get stuff done.

Trek Benefits:

• Flexible and fun company culture• Competitive health care• PPO & HDHP medical plan options, Dental insurance, Vision insurance• Flexible Spending Accounts (FSA)• Free life insurance & optional term life insurance• Competitive vacation package• 401(k) with match and Employee Stock Ownership Plans (ESOP)• 12 weeks of maternity leave with 100% pay• Flexible holiday schedule – 10 company holidays• Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)• Employee discounts on all product• Deep partner retail discounts

We are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

We are an E-Verify employer.

For more information, please click on the following links:E-Verify Participation Poster: English / Spanish (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf) E-Verify Right to Work Poster: English (https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf) | Spanish (https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPosterES.pdf)

Trek is a place where you’re valued for being you. If you’re really into bikes, that’s great. If you’re not (yet), that’s great too. Because there’s a lot more to Trek than bikes. Every person has a unique history and life experience to bring to the table. We respect that. It’s what makes us who we are.

Trek was named to Fortune Magazine's list of Top 100 Best Companies to Work For. (https://www.greatplacetowork.com/certified-company/1001042) Learn more of why Trek is one of the top 100 Greatest Place to Work. (https://blog.trekbikes.com/en/2023/04/01/trek-makes-fortunes-top-100-best-companies-to-work-for/)