• The requirements listed below are representative of the knowledge, skill and/or ability required
• Knowledge of principles and practices of human resources
• Strong computer literacy and skills including development of word documents and spreadsheets, tracking data, and generating reports with ability and willingness to learn specific software skills to meet business objectives
• Proficient with and prior experience with human resources information system (HRIS), and similar computer software and applications
• Meticulous attention to detail
• Excellent organization, interpersonal and time management skills
• Excellent written and verbal communication skills
• Ability to handle and maintain confidential information
• Works well as part of a team; systematically encourages and supports others
• Eager to learn, grow, and develop in the HR field
• Must possess a valid state driver's license
• Must pass pre-employment Non-DOT Drug and Alcohol Test and Non-DOT Physical

Responsibilities

• This office position is part of The Human Resources Service Center team that responds to inquiries, requests, and issues
• In addition, this position is responsible for administering specific HR processes, functions and tasks to support effective and efficient operations of the HR Department
• This professional completes administrative duties, assisting employees with benefits enrollment and questions, verifies all insurance billing, maintains employee database and files, payroll data entry, and ensures compliance with required benefit notices
• Monitors HR and credentialing email inboxes and scans and uploads driver qualification documents into appropriate employee files and into our online credentialing system
• Processes incoming HR mail and distributes as appropriate
• Complete basic HRIS Administrative tasks in applicable systems
• Assists with administering various employee benefits programs, such as group Health, Flexible Spending Accounts, Dental and Vision, Accident and Disability, Life Insurance, 401(k), and Wellness benefits
• Assists with distributing and monitoring outgoing Employee Benefits notices including, but not limited to: HR/Benefit Orientation documents, Enrollment letters for newly eligible employees, Qualifying Life Events, Confirmation of Elections, Offers of Coverage, Life Insurance Portability & Conversion documentation, FMLA / Benefits notifications for employees on Leave of Absence, COBRA, and others as needed
• Assists with annual open enrollment process by responding to and answering employee questions and completing HRIS tasks
• Maintains digital employee benefits filing systems and ensures benefits changes are entered appropriately in payroll system for payroll deductions
• Answers incoming calls from employees regarding various HR topics
• Attempts to solve administrative issues and refers more complex inquiries to the proper process owner
• Acts as the first point of contact for employee benefits-related phone calls, as a member of the HR Service Center team
• Responds accordingly, answering general benefit questions, and escalates to Benefits Administrator or Benefit Guardian as appropriate
• Compiles all necessary reports to determine eligibility for Health & Welfare benefits for new hires, Variable Hour Employee medical eligibility after one year of employment, and during the annual open enrollment process
• Completes and processes all Domestic Relations, State Welfare and Medicare paperwork and submits to Benefit Administrator for review
• Attend employee engagement events throughout the year as assigned
• Performs other duties as assigned to meet business objectives
• Qualifications: To perform this job successfully, an individual must be able to perform each essential function satisfactorily