Assistant General Manager

Job Details

Job Location

Southland Casino - West Memphis, AR

Salary Range

$45,216.41 - $45,216.41 Salary/year

Job Shift

All

Description

Park Inc seeks a dynamic and customer-focused Assistant General Manager to support our valet operation at a client location in West Memphis, AR. This role will collaborate closely with the General Manager to ensure exceptional guest and client satisfaction through effective team supervision and development.

Key Responsibilities:

• Foster a strong working relationship with the designated site's point of contact.- Train team members in job site operations, prioritizing safety and customer satisfaction.- Uphold and enforce company policies and procedures.- Manage staff performance, including employee relations, retention, training, coaching, and safety.- Assist in the hiring and termination processes, collaborating with Human Resources as needed.- Ensure proper maintenance of company equipment and manage property damage claims.- Conduct routine audits and "mystery shop" assessments in designated areas.- Create and communicate staff schedules, ensuring coverage and efficiency.- Review daily, weekly, and monthly reports, including timekeeping.- Optimize processes for efficiency and identify opportunities for improvement.- Facilitate onsite communications with customers, clients, and management.- Ensure compliance with established policies and procedures for both the client and the company.

  Requirements:

• Open availability to cover 1st, 2nd, or 3rd shifts as required.- Commitment to maintaining high standards of service and professionalism.

  Notice to Applicants:

  Park Inc is an Equal Opportunity/Affirmative Action employer. We value diversity and provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, or protected veteran status.

  For assistance with the application process, please contact our Human Resources department at 704-377-1755 or email HRDept@parkinc.com.

  [Click here to access Equal Employment Opportunity is the Law Poster][Click here to access Equal Employment Opportunity is the Law Supplemental Poster][Click here to access EEO1 Pay Transparency Poster]

Qualifications

• Minimum of 3 years in a fast paced work environment, parking management preferred

• Experience managing a large workforce with a variety of roles and responsibilities

• Bachelor's degree or equivalent work experience preferred

• Excellent organizational, time management, and problem solving skills

• Excellent customer service skills with client focus, and an ability to work with all staff levels

• Excellent interpersonal and excellent written and verbal English communication skills

• Strong computer skills, including Microsoft Outlook, Word, and Excel

• Must be detailed oriented and able to make sound decisions within assigned deadlines

• Ability to work outdoors with exposure to extreme weather conditions

• Must possess a valid drivers license at all times

• Must have at least 3 years driving history with a good driving record

• Must be able to drive a manual transmission (stick shift)

• This is a 7 day operation and some days we provide service 24 hours

• Must be willing and able to work nights, weekends, and holidays as needed

• Ability to stand for long periods of time as well as jog/run on a consistent basis