POSITION SUMMARY:

Under the direction of the Membership Experience Director, the Membership Experience Sports Representative will monitor sports programs and open play. The Membership Experience Sports Representative is also responsible for opening/closing sites and responding to various situations to ensure safety for participants and spectators and the cleanliness of the site. This position does not provide sports instruction.

ESSENTIAL FUNCTIONS:

• Must perform duties in accordance with the policies, goals, mission, values, and objectives established by the YMCA of Wichita Falls, Branch Strategic Plan, Safety Protocols, Member Services Guidelines, and Non-Negotiables. Emphasis will be placed on member service, program knowledge, member/staff safety, and communication with members and staff.
• Implements the YMCA safety protocol related to branch and off-site operations.
• Ensure the health, safety, and well-being of children in the program by providing close surveillance of all activities.
• Relate effectively to diverse groups of people from all social and economic segments of the community
• Monitor sports practices, clinics, games, or open play.
• Set up, monitor, maintain, and secure all supplies, equipment, and buildings.
• Ensure cleanliness and safety of facilities.
• Reports any problems to the supervisor.
• Answer inquiries from participants, parents, volunteers, or other stakeholders and provides information or seeks the answers to provide in a timely manner.
• Actively participates in membership growth.
• Perform other duties as assigned by the manager.
• Responsible for opening and closing the facilities on evenings, weekends or as needed.
• Responds to safety and emergency situations and maintains/reports accurate incident/accident forms.
• Provide assistance in the wellness department as needed.
• CPR/AED/First Aid required within 60 days of hire, then thereafter keep current.
• Exceptional interpersonal and problem-solving skills.
• Gallagher Risk Management and Praesidium Abuse training required within 60 days of hire, then yearly thereafter.

LEADERSHIP COMPETENCIES:

Mission Advancement: Incorporates the Ys mission and values into the organizations vision and strategies.

Ensures community engagement; promotes the global nature of the Y. Leads a culture of volunteerism ensuring engagement, inclusion, and ownership. Leads a culture of philanthropy.

Collaboration: Advocates for and institutionalizes inclusion and diversity throughout the organization. Initiates the development of relationships with influential leaders to impact and strengthen the community. Is recognized as an inspirational community leader who navigates complex political and social circles with ease. Communicates to engage and inspire people within and outside the YMCA. Ensures that a talent management system is in place and executed effectively.

Operational Effectiveness: Possesses penetrating insight and strong strategic and critical thinking skills. Invest resources in well-designed innovation initiatives. Creates a structure to deliver organization-wide results to achieve objectives. Develops and implements stewardship strategies. Determines benchmarks and ensures appropriate leadership to meet objectives.

Personal Growth: Creates a learning organization. Effectively drives change by leveraging resources and creating alignment to expand organizational opportunities. Shares authority and demonstrates courage and humility. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

Qualifications

• Minimum age 18
• 2 years of customer service, sales or related experience preferred.

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``` - Must be able to independently get to the branch, gym, or fields for scheduled shifts. - High degree of interpersonal communication, conf ict management, and customer service skills to tactfully enforce all rules and regulations. - Maintain branch and association certifications in CPR/AED, state approved First Aid, new staff orientation, branch orientation and emergency procedures. - May need to be available nights and weekends.