This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6520126

Summary

The Office Assistant is frequently the first contact for clients and visitors. This provides secretarial, clerical, and administrative support to ensure that services are provided effectively and efficiently.

Essential Duties and Responsibilities

Greet and assist all incoming clients and agency visitors; direct all people to the appropriate location and services. Answer and direct all incoming phone calls, check voicemails at the beginning, end, and throughout shift; take and relay messages according to procedures.

Assure the readiness of the reception area for each working day/shift; open the building at the designated time and have all front desk activities fully operational at the start of business hours. Work collaboratively with the clinical and administrative teams to assist in communication with clients ensuring efficient flow of daily operations.

Assist client in accurately completing appropriate forms and documents all information according to procedures. Determine the financial status of clients and verify their insurance eligibility or sliding fee scale eligibility following the procedure. Collect and apply payments according to procedure.

Schedule appointments as needed; date entry of new client data in EHR system as needed; Scan/upload/enter all new client paperwork-Referrals, insurance cards, ID cards, social security cards, birth certificates, certificates of Indian Blood, Sliding fee Scale paperwork according to procedure.

Respond to referrals received if no contact has been made by a client to enroll within the required timeframe specified by the referral source. Filing of sign-in sheets, staff memos, miscellaneous forms, and paper charts as needed.

Send/respond to emails by policy, collect incoming and outgoing mail according to the procedure; Keep all internal keys to filing/supply cabinets secure and ensure all are locked in the designated box at the end of the day/shift; Update reception area whiteboard monthly post announcement and office closures as needed.

Attend and participate in staff meetings and training; Adhere to/maintain client confidentiality according to HIPAA and Confidentiality of Alcohol and Drug Abuse Patient Records (42 CFR Part 2); Knowledge of and compliance with WGA and procedures; other duties as required or assigned.