Job Information
Acosta Group Account Manager - Flexforce in Woking, United Kingdom
Job Type: Full Time
Contract Type: Permanent
Join Acosta Europe and work with some of the most exciting and globally recognised brands while being rewarded with a role you will genuinely enjoy.
We are seeking an Account Manager for our Flexforce team to join our team working on a ‘Hybrid’ basis in our Head Office in Central Woking (Parking is provided or for any train travellers we are right next to the train station!)
Could you bring the knowledge and creativity that could add value to Flexforce and Acosta Europe. If so, we can offer the opportunity for your experience and knowledge to grow whilst you develop your career in a supportive and dynamic environment.
Acosta Europe’s Flexforce team is the UK’s largest dedicated data driven tactical agency. You will work collaboratively to achieve operational excellence on all client activities across our Flexforce business, helping to drive high standards of field performance, insightful and timely reporting to clients and delivering targeted revenue and profit.
Job Title: Account Manager
Salary : £40,000
Hours per week: 37.5 Hours
Main purpose of the role :
To achieve operational excellence all client activities across Flexforce driving high standards of field performance, insightful and timely reporting to clients and delivering targeted revenue and profit.
To effectively build and manage strong communications, always driving standards for Flexforce, with both client, internal team and field base.
Key Tasks and Responsibilities
Drive For Results
To manage the Account/Activity briefing process
To design and produce an internal brief to drive KPIs and ROI ensuring an accurate reflection of client objectives for each activity
To create and ensure availability of all sales tools for field success e.g. external visual’s, PoS & samples
To complete one field visit per channel every month & identify potential areas for improvement/solutions
Achieve KPIs/SLAs
To ensure that all Operational Standards are achieved across all activities
Management of quotes, forecasting and budgeting self-bill payment process
Recruitment Strategy
To support Operations Executive team in achieving on time activity booking
To ensure Operations Executive team books best quality sub-contractors
To ensure that all inductions are following the correct procedures to engage and inform new sub contractors and Operations Executives
Evaluation and Insight
Captures national results and reports against KPIs across all appropriate channels
Circulates league tables, where applicable
Working with flexforce Insight Analyst to produce regular reviews of ongoing activity ensuring insight
Delivery of GM/EBIT
Control of activity costings ensuring GM % is met
Work with Operations Executive team to ensure booking is as efficient as possible and that ‘extra’ fees are only allowed as an exception
Customer Focus
KPI/SLA Development
- Develop activity briefing and reporting documents to match the clients needs and to demonstrate clear performance against KPIs
Develop Client Relationships
To attend regular business development meetings with Client contacts – both F2F and via Teams
To be the main client contact for Flexforce activity support
Challenge, Creativity and Change
Monthly Account Communication
- To work with the Operations Executives to ensure that the team are kept updated with the latest information. To include briefing priorities, brand information and Flexforce financial and business updates
Teamwork
Client contact matrix (‘man to man’ marking)
Identify key contacts, frequency of contact and relevant agenda topics then gain agreement from all to achieve/support the matrix plan
To ensure that we are seen as business partners with our clients rather than a 3rd party contact
Networking to achieve common goals
Network with Brand and Marketing team at client to gain an understanding of the client’s business
To ensure that the team have the best tools for the job and ensuring that Flexforce has good visibility within
Team Meetings/Development Days
To attend Monthly Team Meetings & present the month’s activity and tools
To attend client meetings regularly & identify areas of improvement.
To produce a Flexforce update for every Team Meeting
Leadership
To directly manage the Operations Executives and ensure all activity bookings and deadlines are achieved
To coach, develop and train the Operations Executives to continually improve their performance
To ensure that the office is run smoothly and that you are continually looking at ways to raise the bar within the office
To ensure that Operations Executives are following the Flexforce way in line with expected operational standards
JOIN THE TEAM
Got what it takes?
In your application we want to see your personal style - what makes you tick and why you think your next opportunity is here with us.
We are career makers, not just job creators. Apply now to join #OurATeam
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