Position Title: Income Maintenance Aide 2 Building/Location: Oak Hill Renaissance Place, 345 Oak Hill Ave., Youngstown, OH 44501 Director/Supervisor: Clerical Supervisor (PCN: 58004) and Office Manager II (PCN: 57003) Salary: $14.40/hour Date Issued: August 13, 2024 Filing Deadline:  In order to be considered, a County Employment Application must be submitted by 4:30p.m., Tuesday August 27, 2024. Interested individuals may obtain an application on-line at, www.mahoningcountyoh.gov{rel="nofollow"} or at the Commissioners' Office, 2nd floor, 21 West Boardman Street, Youngstown, Ohio. If submitting a resume, it must be accompanied with a County Application. Applications may be submitted by e-mail at: jobpostings@mahoningcountyoh.gov  or submitted to: Board of Mahoning County Commissioners Attn: Human Resources Department 21 West Boardman Street, Suite 300 Youngstown, OH 44503 Responsibilities: Provide required support to Case Managers, Eligibility Specialists and Supervisors to assist in the support of new and on-going recipients of public assistance. Open, time stamp, sort and distribute incoming mail and medical renewals. Request verification for benefits requested to ensure accurate information and eligibility. Inspect and scan benefit applications, verification forms, childcare papers, nursing home packets, incoming mail, and other documents appropriately to the correct client case number, utilizing the front desk scanning room. Create and index new client applications for Medicaid and long-term care recipients, update case summary sheets. Screen applications for Adult Protection Services and Homemaker services. Send documents to various community agencies, banks, police departments, hospitals, courts, and attorneys. Schedule client phone interviews and appointments; maintain and update appointment calendar. Return calls to clients and answer inquiries timely and in a professional manner; send documents as requested; transfer to appropriate unit for service, track calls on activity sheets. Update and document address changes and other personal information, and input case commentary in a timely and thorough manner. Explain to clients how to complete required forms to continue, resume or restart benefits, and the time frames for proper processing, either over the phone or in person. Resolve complaints and address emergency issues with clients regarding their eligibility. Back-up with activities in front lobby by greeting the public in a professional manner to include, but not limited to: inquiring as to services needed, directing to appropriate unit for services, checking clients in for appointments or hearings, advising other units for further customer assistance. Qualifications: High School Diploma or G.E.D., and a minimum of six (6) months of experience in a clerical, customer service or related business or social services office position. This is a Bargaining Unit Position