Job Description

Looking for experience in the accounting lifecycle with knowledge of common enterprise structures setup, transaction processing, financial reporting, interfaces, period close processes and activities, knowledge of Oracle Hyperion Essbase Cube, Smart View and Financial Reporting Workspace are useful. Support or Consulting experience with Oracle Financials or other ERP Financial solution is helpful.

Responsible for providing excellence in customer service support, track-incidence, diagnosis, replication, fix, and resolution of complicated and critical cases. The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete resolution of each service incident.

Candidate Profile:

• Provides outstanding customer service

• Ability to handle difficult or critical situations with subtlety and tact

• Very good verbal and written communication skills.

• Bilingual in English and Spanish

Career Level - IC4

Responsibilities

Desired Technical Skills:

Applied Technologies - knowledge / experience in one or more of:

• ERP Applications – General Ledger, Account Receivables, Account Payables, Fixed Assets, Subledger Accounting, Tax (Fusion, Oracle EBS, PeopleSoft or JD Edwards Application)

• OBIEE, OBIA, BI Publisher, OTBI

• Oracle (Hyperion) Essbase or Financial Reporting

Foundational Technologies - knowledge / experience in one or more of:

• Application Server Architecture (WebLogic Server)

• Java

• XML

• SQL

• PL/SQL

Analytical Skills:

• Ready to perform in an ever changing environment with a can-do attitude

• Must have well-developed solve skills and preferably a support background

• Ability to analyze details, log/trace files, work with incomplete or ambiguous data to fix issues

• Ability to test/replicate the issue in labs and provide adequate support to customers

Top 4 skills in the ideal candidate:

1. Solve experience (Detail Oriented Attitude)

2. Experience with an Enterprise Resource Planning (ERP) Application

3. Java experience (SOA connections / web services / web applications)

4. Superb interpersonal skills

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer